Refund and Returns Policy

At Vixtyle.com, we want you to be satisfied with your purchase. If for any reason you are not completely satisfied, we offer a hassle-free refund and returns policy.

1. Eligibility

To be eligible for a refund or return, the following conditions must be met:

  • The item(s) must be in new, unused condition and in its original packaging.
  • The return must be initiated within 7 days of the purchase date.
  • Proof of purchase, such as an order confirmation or receipt, is required.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  • Contact our customer service team at support@vixtyle.com to request a return authorization.
  • Provide your order number and details about the item(s) you wish to return.
  • Our customer service team will provide you with instructions on how to return the item(s) and where to send them.

3. Refund Process

Once we receive the returned item(s) and verify that they meet the eligibility criteria, we will process your refund. The refund will be issued to the original method of payment used for the purchase, minus any applicable shipping charges and restocking fees.

Please allow [number] business days for the refund to appear in your account, depending on your payment provider’s processing times.

4. Exchanges

If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item(s) on our website.

5. Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue as quickly as possible, either by providing a replacement item or issuing a refund.

6. Non-Returnable Items

Certain items are non-returnable, including:

  • Items marked as final sale or clearance.
  • Personalized or customized items.
  • Perishable goods, such as food or flowers.
  • Gift cards.

7. Return Shipping

You will be responsible for covering the cost of return shipping, unless the return is due to a mistake on our part or the item is damaged or defective. We recommend using a trackable shipping method and insuring the package to ensure its safe return to us.

8. Contact Us

If you have any questions or concerns about our refund and returns policy, please contact our customer service team at support@vixtyle.com